About the Products


Why should I sign up for Learning Time?

We want to ensure that your baby is not spending their precious early years with their minds on idle, but we also understand the importance of balance when it comes to educating young ones. Learning Time is the tool that will help you achieve the balance between learning and free play, along with outstanding educational toys and materials that your baby will not be able to resist.


What items are included in the subscription package?
  • A monthly delivery of 4-8 specially designed educational toys and materials.
  • Access to our app platform, which includes:
    • 8 structured lessons per month, with each lesson comprising of a set of instructional activity videos for you to watch (we don’t encourage children to use the screens!)
    • An integrated tool to record your child’s progress through photo diaries and for you to receive live photo updates of their progress.
    • A forum run by parents to host discussions, ask questions and look for advice.
    • A community for you to share your child’s achievements and keep in touch with others.


Can I pick the lessons and learning materials each month?

We do not have an option to choose each lesson or learning toys and materials for good reason. After you choose a program for your child and complete an observational survey, we use your information along with our expertise to provide the most suitable starting point and learning experience for your child. We understand that each child is different. Our lessons provide age-appropriate activities that you can do with your child, but don’t be afraid to make up your own activities based on your child’s interests, spend more time on some activities and less on others, or just use the materials and toys for free play!


How do you customize the lesson plans for my child?

Before the start of the lessons, an observational survey will be conducted to help us to determine your baby's current development progress in 4 areas: physical, cognitive, language and social-emotional. The lesson plans will be customized based on your baby's developement progress.


Is Learning Time available outside Hong Kong?

Learning Time is currently available in Hong Kong and Indonesia.


About Learning Time App


How can I download the Learning Time App?

You can download the Learning Time app on a tablet or mobile, available in iOS and Android
iOS: https://apple.co/2NPjLI5 

Android:  http://bit.ly/2uVd3cn

We support iOS 10.0 and up; Android 4.4 and up.


How do I use the videos to conduct lessons?

Each lesson is composed of several activities. All our activity videos are intended for parents to watch and are easy to follow. Your baby doesn’t need to watch with you. You will learn how to conduct meaningful lessons while bonding with your baby.


Can I conduct the lessons with my baby without the app?

After you purchase a subscription, all the lessons and activity videos will be hosted in our app. We recommend that you have the app open when you conduct the lessons for the first time so that you can follow the video instructions and use our integrated feature to record your baby's progress. Also, you and your child will earn special badges for completing lessons in our app! However, if you have already watched the activity videos, feel free to conduct the activities again anytime with or without the app!


What are the Forum and Community sections in the app?

Our aim is to create a warm and friendly community for all the Learning Time families! You can share resources and ask questions through our Forum, and stay connected with other parents in our Community!


I've earned some gems, what can I use them for?

Congratulations! You can visit our "unlock features" section in our app and unlock bonus songs and stories to share with your baby!


Order and Delivery Information


How much does the subscription cost?

We offer several subscription plans for different age groups and topics. Please visit www.learningtime.com.hk/program for more details.


How can I pay for the subscription?

You can only pay for subscriptions on our website using a credit card or through PayPal. You cannot pay directly through our app. Alternatively, if you have been sent a gift card, you can redeem the subscription on our website using the gift card code found in your email. Please visit www.learningtime.com.hk/program for more details.


What delivery method can I choose? How much does shipping cost?

When you subscribe to our service, we prompt you to enter your preferred delivery address. We offer shipping directly to your listed address, or you can choose to pick up the package through EF locker service.


How soon after I place my order will my Learning Time subscription start?

Our order cut-off time is 11:59pm (HKT) every Sunday. The lessons will be available in the app once you subscribed and your box will arrive no later than 7 working days after the date of subscription each month.


When will my Learning Time Subscription Box arrive?

If you select the delivery option, your box will arrive no later than 7 working days after the date of subscription each month.


How can I find out where my subscription box is?

You could leave us a message and we will send you a tracking number for your box and follow up with your order accordingly.

https://www.learningtime.com.hk/contact-us 


What is your cancellation policy?

If your subscription is set to auto-renew, cancellation can only be done up to 8 days before the current subscription ends. If not, the subscription will be renewed until auto-renew is disabled for the next subscription period. Please note that you must manually cancel auto-renewal from your account in our website. Deleting the app will not disable it. 

Please find the steps of disabling the subscription auto-renewal : http://bit.ly/2MUULlV


When will I be billed?

You will be billed 8 days before the end of the current subscription period.


Can I order Learning Time as a gift?

We would love for you to gift a Learning Time subscription! Please visit www.learningtime.com.hk/gift-card to purchase a gift card and learn more about the details.


How to redeem a Gift Card?

Please find the steps of redeeming a gift card : http://bit.ly/2omdGb6



Manage My Account / Subscription


Can I change my username and password?

You can change your username and password in our app by tapping on the menu bar and selecting 'My Account'. Then, tap on the pencil icon on the top righthand corner.


How can I change my shipping address?

You can change your shipping address by logging into your account on our website and going into your profile. Scroll down and fill in your new shipping address, then click 'SAVE'.


How do I renew my subscriptions?

If you have enabled auto-renewal, your subscription will automatically renew every month. If not, you can purchase the subscription again on our website at learningtime.com.hk


About Learning Time


How can I contact Learning Time?

You can contact us via email at: hello@learningtime.com.hk. We look forward to hearing your feedback and suggestions.


What is your privacy policy?

You can visit www.learningtime.com.hk/privacy-policy or go to the settings tab in our app to learn more about our privacy policy.


About Compatibility and Devices


Supported OS - iOS:

UI Orientation

-Landscape only

-Supports all iPad resolutions

OS Version

-iOS 10.0 to 11.x



Supported OS - Android:

UI Orientation

-Landscape only

Supported resolutions

-1440 x 2560

-1080 x 1920

-720 x 1280

-800 x 1280

OS Version

-Android 4.4 to 8.x



List of tested tablets (models):

Apple iPad – A1822

Apple mini iPad - A1489/A1490

Acer – B3-A40

Huawei MediaPad M3 Lite 10 - BAH-W09

Huawei MediaPad M5 – SHT-AL09

Lenovo – TB3-730F

Samsung Galaxy Tab A – SM-T280

Samsung Galaxy Tab A 10.1 (2016) - SM-P580

Samsung Galaxy Tab Pro 8.4 - SM-T325

Sony – SGP771

Unblock Tech – UpadPro